Payment, cancellation and privacy

Payment Policy

  • We require advanced payment for all classes and Loyalty Cards
  • We accept all major Visa credit and debit card cards.
  • Please contact our booking team should your require any assistance with processing your payment.

Cancellation Policy

We kindly ask that you give us at least 24 hours advance notice to cancel a class , we will then offer you a replacement class or full refund. We regret that no refunds can be given for any classes cancelled within 24 hours. Classes cancelled with-in 24 hours are fully charged, honouring our instructor’s time and commitment to your booking.

To cancel or amend your booking kindly contact our booking team on 0800 033 7865

For out of office hours booking assistance kindly contact: 07919 367 065.

Privacy Policy

What information do we collect?
We collect information from you when you make a booking or register for our newsletter, so we may ask you for your name, email address, home address, phone number, credit card information or other information.

For the security of our instructors we also reserve the right to ask you to provide a reference or employer contact.

All personal information you give during your booking consultation or subsequent classes is in the strictest confidence.We reserve the right to share information on any relevant medical conditions or injuries which may effect your practice with our instructors, for your safety and comfort.

How do we use your information?
We may use the information we collect from you when you book or register in the following ways: To quickly process your transactions. To run Various promotions and to keep you updated with useful Yoga information and our Special offers for Yoga Team members. If you would no longer like to receive promotional emails from us, please refer to the ‘opt-out’ option given with each email.

How do we protect visitor information?
We implement a variety of security measure to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by our senior booking team who have special access rights to such systems, and are required to keep the information confidential.When you book a class or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.